"I think the training was very good, following a logical structure, with enough time given to understand each facet of the program. I’m now confident with the software and have used it regularly since the training."

I thought the course was run in a friendly, helpful and informative way. I found the practical work session on integrating census data into TRACC particularly useful, as this was a feature I had not previously used. This has allowed me to expand the scope of work I carry out using the software. In addition it provided a useful opportunity to raise any questions I had on the use of TRACC.

“With very little dialogue, Basemap designed a bespoke training course that satisfied our needs and were able to adapt the course on the day to address user queries. Feedback from the users was very positive indeed. We shall not hesitate to continue drawing on Basemap’s expertise in expanding the knowledge of our staff”.

“Just a quick thank you for the training last week, I found it really useful, finding out new features, confirming that what I have been doing has been along the right lines and explaining some of the background.”

Carol Birchall, Ex ACCESSION user, Stoke City Council

This is an excellent course for those wanting to get the most out of TRACC. The course was very practical, working with TRACC through the duration of the course which I find is the best way to learn.

“We found this training to be a practical application to our needs and well executed in both an informal and interactive way. It benefited the participants as it was informative and comprehensive and we would recommend to other organisations”.