Job Vacancy: Product Specialist

Product Specialist


Established in 2000, Basemap is a specialist provider of digital mapping, travel time analysis and public transport data solutions. In 2013 Basemap launched TRACC, the leading travel time analysis solution. TRACC was created to help our clients to produce accurate, public transport and road based travel time analysis, quickly and easily, so that they can make informed business decisions. Since the launch of TRACC Basemap have launched two web products DataCutter and Highways Analyst, allowing users to visualise congestion information and purchase premium data from Basemap and its partners. Basemap also provides training and consultancy as well as a broad range of national datasets from Ordnance Survey and other leading data providers.

Basemap is looking to hire a Product Specialist to work with the Sales and Product Management and Technical teams to expand the pre and post-sales support capability for the Basemap product suite.

Location: The Surrey Technology Centre, Guildford
Reports to: Product Manager

Job summary

To assist the Product Manager in supporting the existing Basemap product suite. Key job tasks are to:

● Draft functional specifications for new product features and work with the technical team to implement these features
● Document and execute regression and user acceptance tests for existing and new product features
● Provide backup to the support team for the product suite for users who contact Basemap via the support email address or through the forum
● Create and maintain help files for Basemap products
● Provide product demonstrations to prospective clients
● Help to assist and deliver training in the Basemap product suite

Role Requirements

Qualifications & Experience

The candidate will have:
● A relevant degree such as Business/IT, Computer Science with Geography or GIS or commercial experience supporting a product through a technical support role
● a high level of competency in the use of Office applications
● experience of using mapping applications (GIS) and data such as those from Mapinfo/ESRI/QGIS

Personal Attributes

The candidate should be able to demonstrate the following personal attributes:
● an outgoing personality and the confidence to engage with a broad range of clients and prospects
● an interest in the transport sector
● the ability to quickly build rapport and credibility with Basemap’s clients and prospects
● enthusiasm to learn about mapping software
● able to work independently
● ability to confidently deliver presentations to customers and stakeholders
● willingness to travel within the UK and overseas as required

The role is full-time and based at our offices at the Surrey Research Park, Guildford. We offer free parking, flexible hours with excellent benefits including company pension scheme and a cycle to work scheme.

Salary c£20K depending on experience

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