TRACC Support Centre

View Frequently Asked Questions

Expert advice from our Product Management team that are here to help.

If your question isn’t answered below please raise a support ticket here

 

Installation

Do I need to install both SQL Server Express and SQL Server Local DB?

If you already have SQL Express installed on your machine you do not need SQL Server Local DB to be installed for TRACC to run. You will be able to start up TRACC from the icon on your desktop without installing SQL Server Local DB.

Does Microsoft Office have to be installed for TRACC to run?

No, TRACC will run with or without Microsoft Office. If you remove Office from your machine TRACC does not lose any functionality, as it is uses the Microsoft Access driver. This means it will still be able to read/export Excel files.

How do I install DR TRACC?

Use the following link to download and install DR TRACC: www.basemap.co.uk/Products/DrTracc/publish.html

More information can be found from our Installation and Dependencies Guide.

What is DR TRACC?

DR TRACC is used to install TRACC. It allows the user to install each pre-requirement (the software required for TRACC to run), and then install TRACC.

DR TRACC is a click once application, so the user simply has to click Install to run the installation.

DR TRACC is also used to diagnose any issues that may crop up when installing/using TRACC.

What is the difference between the 64-bit TRACC and 32-bit TRACC?

The 64-bit version of TRACC can process larger area sizes and larger quantities of data, compared to the 32-bit version of TRACC. The 32-bit version of TRACC unfortunately limits the amount of RAM available to TRACC to 2GB, which is only able to process small areas.

What machine specifications are recommended for installing TRACC?

Minimum machine specifications will vary depending on the size of the area being looked at and the datasets being used.

Small City/County Wide:

• Dual Core 1.6Hz Processor or above
• 4GB RAM (8GB RAM recommended)
• Windows 7 upwards 64-bit Operating System
• 60GB free of local hard disc space

Region Wide or London:

E.g. South East England
• Quad Core machine
• 8GB RAM (16GB RAM recommended)
• Windows 7 upwards 64-bit Operating System
• 60GB free of local hard disc space

Nationwide:

• Multi-Core server
• 128GB RAM (256GB RAM recommended)
• Windows 7 upwards with 64-bit Operating System
• 100GB free of local hard disc space
• SQL licence might be required

What pre-requirements are required to run TRACC?

The pre-requirements for TRACC are as follows:
• SQL Express 2008 R2
• Microsoft Visual C++ 2010 Redistributable Package
• Microsoft Access Database Engine 2010 Redistributable
• Microsoft .NET 3.5 SP1
• Microsoft .NET 4.0
• Microsoft Windows Installer 4.5

Which version am I currently using (64-bit or 32-bit)?

For new upgrades you will need to download TRACC with the same architecture as the one you already have installed on your machine.

Click the link below to find out whether to install either the 32-bit or a 64-bit version

www.basemap.co.uk/products/tracc/TRACC_version_guide.pdf

Which version of TRACC (64-bit/32-bit) is best to install?

If possible, we would always recommend installing the 64-bit version of TRACC in order to have the optimum processing power for larger calculations.
The 64-bit version of TRACC can process larger area sizes and larger quantities of data, compared to the 32-bit version of TRACC. The 32-bit version of TRACC unfortunately limits the amount of RAM available to TRACC to 2GB, which is only able to process small areas.
Another item to note is that the 64-bit version of TRACC can ONLY be installed on a 64-bit machine, with either the 64-bit version of Microsoft Office or NO Microsoft Office installed at all. Unfortunately, the 64-bit TRACC cannot be installed where the 32-bit version of Microsoft Office exists on the machine. This due to an incompatibility with the 32-bit version of Microsoft Office and the 64-bit Microsoft Access Driver required for the 64-bit version of TRACC. This is a Microsoft bug that is unavoidable.
To allow you to install the 64-bit version of TRACC, if possible we would recommend acquiring a machine with:
• The 64-bit version of Windows (7, 8 or 10)
• At least 8GB of RAM
• The 64-bit of Microsoft Office installed / NO Office installed at all

 

Licensing

How do I install the TRACC licence file?

Use DR TRACC to install your licence file. Launch DR TRACC and click ‘Install License’. Locate the licence file, and click ‘Open’. Launch TRACC to check whether license has been successfully installed.
If DR TRACC unable to install the licence file, please manually install the licence file (.license) by saving it in the following file directory: C:Program Files (x86)Visography TRACC. Do not save the file in a separate licence folder (like in Accession days).

Where can I find my Hardware ID?

If TRACC is UNLICENSED on your machine, you will need to launch TRACC. An ‘About’ dialog box will appear containing the Hardware ID.
If TRACC is LICENSED on your machine, launch TRACC and go to the Home tab. Click on the ‘About’ icon, it will contain the Hardware ID.

 

Errors

What does it mean when I receive a ‘TimeOut Exception’ message?

If you set the Bulk copy option too high e.g. to 10,000,000, this will cause TRACC to time out and crash. Reduce this figure to around 50,000 for a 64-bit version of TRACC, and no higher than 10,000 for a 32-bit version of TRACC. After altering these figures TRACC will no longer crash when importing data.

What does the ‘Could not find installable ISAM’ error mean?

This means that your Access Driver will need to be reinstalled. To do this, first look up which version of TRACC (32-bit/64-bit) is installed using the following instructions:

• Run TRACC and look in the Task Manager under the Processes heading
• Look for Core.exe
• If Core.exe has *32 beside it, it means you are using the 32-bit version of TRACC
• If Core.exe has nothing beside it, it means you are using the 64-bit version of TRACC
If you have the 32-bit version of TRACC installed, please reinstall your Access Driver using this link: 2010(x86)
If you have the 64-bit version of TRACC installed, please reinstall your Access Driver using this link: 2010(x64)

What does the ‘Out of Memory’ exception mean?

If you have received an ‘Out of memory’ exception message in your error log it means TRACC is unable to process large areas. If you are using a 32-bit version of TRACC you will need to upgrade to the 64-bit version.
To run the 64-bit version of TRACC, you either need Office 64-bit or NO Office on your machine, therefore you have 3 options:
1. You can upgrade to a 64-bit version Office (at no additional cost), which will then allow you to upgrade to 64-bit version of TRACC – however, upgrading Office might not be allowed by your IT Team so you should check with them.
2. You can remove Office from your machine, which will also allow you to upgrade to 64-bit version of TRACC (if you remove Office from your machine TRACC will not lose any functionality).
3. You can move TRACC to a different machine where Office is not installed, and it will automatically install the 64-bit version of TRACC when you run Dr TRACC.

What does the ‘Problems on Grouping Layer Style’ error mean?

When the PT data is loaded in it is normally styled in different colours depending on the travel mode. Unfortunately with large PT networks it will struggle to do this, which results in that error message. You will have to disable the PT network styling, which will result in all PT stops being coloured as the same colour. This does not affect the way the PT data is used in the calculation.
To disable this feature please go to the Settings Tab -> Settings -> General -> then where is says ‘New PT Network Styling’ please untick this to disable it and click ‘Save’. Then you can activate the layer and you should no longer receive the error.

Why did TRACC close unexpectedly?

Open this folder: C:\Users{USERNAME}\AppData\Roaming\Spitfire. Compress it and send it to the Basemap Support Team at traccsupport@basemap.co.uk

 

Usability

How can I make TRACC import my data more quickly?

Go to the ‘Settings tab’ and click the ‘Settings’ icon. Click on ‘Database Settings’. For the ‘Bulk copy number of rows’ option, increase this figure. This will allow TRACC to process more rows at once.

How do I load a Bing/Google map in the background of my map window?

To load a background map, you will first need to obtain a map key from Bing or Google. More information on how to acquire a key can be found in our Map Key Guide. Once you have a map key, launch TRACC, go to the ‘Settings tab’, click on ‘Settings’ and then ‘Map Type’.
Enter the following information:
Type: select either Bing Map or Google Map
Mode: select the mode you wish to display – road, terrain
Web Proxy: leave this blank
Map Key: enter the map key
Suppress WMS Server Exceptions: leave this ticked
Once your map key details have been saved, click on ‘Use Map’ on the Home tab to activate this feature. Layers must be activated for this feature to work.

How do I produce more OD-path reports?

Go to the ‘Settings’ tab, ‘Settings’, and click ‘Calculation’. You can increase the number of OD-path files from 50 where it says ‘Maximum number of OD pairs on path report’.

Why is my contour breaking into islands around each origin point?

This is because the row and columns that were set when creating your contour were set too high. To avoid this issue, recreate your contour but reduce the row and column counts in the Result Visual Report dialog box.

Why is my new link not snapping where I want it to join the road network?

When you draw in a new link, it will automatically snap to the nearest link within the snapping distance set. If there is a junction where nodes meet within this distance, TRACC will always try and snap to this first.

To prevent this from happening reduce the snapping distance so that any junction is outside the snapping distance set.

To change the snapping distance (measured in meters), go to the ‘settings’ tab in TRACC, ‘settings’ button, and click ‘Road Editing’ snapping distance can be changed.